Today, however, having been away for a few days Signal asked to be added again as a device and failed to sync messages for one contact. Same issue between iOS and MacOS. @Invictaz moaning repeatedly won't help at all. A couple questions to answer when you do that - does it happen for every message? My debug report from linux-desktop app: Move the old backup to the same folder you found in step 3. messages. Go to Android Settings > Accounts > Signal > Menu > Remove Account. Signal uses a stateful protocol, meaning that you cannot simply copy files to another instance of Signal or copy files after linking and using Signal. It should be fixable. Any message sent before that didn't know about your new desktop instance. If it is not detected. On your old computer, uninstall and delete all data for Signal Desktop. @scottnonnenberg-signal Yes, I'm aware of that (one of the killer features for me actually :) ) For older versions of Signal, the backup file. For iOS 14, enabled the Local Network permission in. Please enter a new issue, and fill out the complete template. thx for pointing that out (didn't gave permission to read phone state on setup cause I entered the code myself and there was no hint or other reason for this permission back then). On your new Mac, if you've been using Messages, make a copy of the folder and move it to the Desktop. a feature to import old message history from phone into newly configured signal-desktop would be very useful. We want to encourage users to move away from insecure legacy protocols. New message appears in Signal Desktop, but old ones remain un-synced. @jeremymasters tell me what to do. I use both Signal desktop and mobile (Android). @curlyfrie It's enabled, like it always been. Do messages from your contacts show up there? Copy the 30-digit passphrase from left to right, top to bottom. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Similarly, if you could provide some information about the kinds of messages which are missing (group, individual, disappearing, sent by Mobile or Desktop, etc.) I'm not sure what you mean. @afoldes Your report is noted, but we won't be able to do anything about it unless you provide more information, especially a Debug Log. Please file new bugs, and be sure to fill out the template fully - we especially need that debug log: View -> Debug Log, Seems this bug is long lasting and still unfixed in the newest versions. No callstack, and debug logs are useless without the user going above and beyond to provide additional information. Introduce some mechanism for syncing messages between clients so the server doesn't need to have a large queue. Desktop will send self-sent message to your other linked devices, but Android doesn't. However I would gladly pay a subscription fee to support SMS-to-Desktop. can register with the same number on your old device. @ozgurakyazi It seems that you've described behavior which is by design. Updated Signal iOS to v2.24.1. The only messages that have synced with my desktop are those which were on the Signal app on my phone when I first linked it on my desktop. It was a normal message. Where are the logs stored? New phone? Recent sent messages failed to sync to OS X. Recently switched from the Chrome-App to the Mac OS app. Move or save a copy of the backup on a device that is not your phone. Reopened Signal Desktop. I can see my old messages, but new ones don't appear on my desktop. In that case, it is expected that messages disappear and the conversation in the left side is resorted. ApowerManager. The … Choose a time when you won't need to use either device for several minutes. It is not designed to sync any previously sent/received messages, non-Signal contacts, or SMS/MMS messages. 1. I I should note that as much as I really would like to, I am unwilling to recommend Signal to anyone so long as such a critical bug is left unfixed. Verify the monitor cable is connected correctly and securely on the back of the monitor and the back of the computer. Upgrading Signal Desktop on Linux Mint 18 SUCKS and it is a huge pain in When I switch to it, the monitor says "No signal" and then goes into sleep mode. This migration is separate from registration and your Signal PIN but you will need to complete both before transferring. Of course,this is just a suggestion for future development. to your account, Install latest beta Manually move the backup file from your old phone to your new phone. There is an alert the Transfer couldn't complete. It's really annoying that Signal can be only used on my phone. Please let me know if I can provide any additional information. When I get or send new messages, the conversation panel shows them and a notification for new message for a very brief time, and then resets back to a message I sent an hour ago. 1. 3rd february is the only message that didn't sync. - lot of messages on the mobile app, no message on the desktop app If the computer is turned off, it cannot transmit a signal and causes the "no input signal" message. I understand that you are using Windows 10 Mail App to sync your account but are unable to receive old emails on your PC. do not know how big a deal that would be, but Verizon does it. All that to say: if your count ever gets to 1000, it's highly likely that you've dropped some messages. I suspect this was because I got messages from the contact before I resynced so it goes from 26th Feb 2018 to 10th March 2018. Temporarily unmount or disable your external SD card so the backup can be saved to your internal memory. Confirm that … Recent sent messages still failed to sync to OS X. Look at the file name to confirm you just made this backup. Your phone only needs to be online when you first set up Signal Desktop so that your private identity key can be synced to your computer. had to enable it also.. otherwise nothing synched with pc. To resolve Bad Mac, Error handling incoming message, or Message received was out of sync errors, follow these steps: Follow steps to link the iPad to your phone. I believe iOS does. Move the backup file signal-year-month-date-time.backup to a device that is not your phone. I hadn't used it (on this computer) for 2 days. 8:00 pm : start of the desktop app, update of the app. the dekstop version debuglog. Opened and saw "Updating Database" for a little while, then app finished loading. I understand that automated sync with current architecture is non-trivial, so having a manual "import history file" option in signal-desktop, accepting history file exported from mobile app, would be enough. 3. @davidsj One thing to consider as we talk through this: how high did the count get on startup of the app? @ervinshiznit @readmodifywrite This bug tracks when some messages sync, but others don't. The Signal server only saves 1000 messages between sessions for a given client. pc and mobile miss up with phone version If you're getting a No Satellite Signal, No Signal, or No input on-screen message on your Sky+ or Sky Q box, or if your picture is freezing when watching live TV, this troubleshooting guide will help get you back up and running again. I understand that you are frustrated. Signal for PC Download Windows 10/8/7/XP. Open Windows 10 Mail App and click on the Gear (Settings) icon. Developer tool logs give the following when I send a new message and it disappears: @simopaasisalo There's a feature in Signal whereby messages can be set to expire after a certain amount of time. The incident I reported several days ago was just two messages being lost out of two total that had been sent since the last time the Desktop app synced. @rfgamaral It looks like you're sending to yourself in those screenshots. You may need to respond to the notification that appears on your phone to change the mode to Transfer files (MTP). Make sure the backup file is visible. No. Follow steps to link the iPad to your phone. I sent Signal msgs in the Signal Android app and I do not see these in the Signal-desktop app. I can provide screenshots but not publicly. Messages are only stored on your devices. Your debug log would be extremely useful (View -> Debug Log). Still not solved, tried both official and beta versions. me in the discusison). To add to the misery, on the Android app it is possible to export a plaintext copy of all of your messages (and import), but there does not appear to be a way to import a plaintext copy on the desktop version. 3. but if it could be done by a 3rd party app, it would be worth an annual fee To help troubleshoot the issue please perform these steps: Ensure that the correct type of video cable is securely connected to the correct video source. Without an existing message history accessible to you account transfers are not supported. On your new phone, register a second time. In that case, the inconsistency you see is in fact by design. There is no image/video on - 13 oct : i have "The secure session has been reset"on the mobile app Drag the Messages folder that you copied from the old Mac over to the now-empty Messages folder of your new Mac. The Signal server has a separate message queue for each of your devices. On your phone, open Signal and navigate to Signal Settings > Linked devices. Sent two messages to one contact using Signal iOS v2.19.7.6. I just lost everything on my phone and I had to reinstall Signal and relink all my desktop instances and just noticed that this was happening. Signal was also approved by the U.S. Senate for official communications among staff members. Go to the iPhone Settings App > General > Reset > Reset Location & Privacy on the device then swipe close Signal and open it again. Import Messages to BackupTrans. Used to work fine, then I reinstalled OS X, install Signal 1.7.1, and now it doesn't sync. But later I observed the same behavior while chatting with my wife. - 2 nov : 1 message with a missing video on the mobile app @kevinwr To make progress on this, we really need logs and on top of that the details of the missing messages so they can be cross-referenced in the log. To track down any sync issues, you'll need to provide a debug log from both your phone and your desktop instance. You can use Signal on your desktop as well! Successfully merging a pull request may close this issue. Have a question about this project? I mainly use the Signal desktop to message and thus there will be many messages sent per day. Look at the date and time in the file name. You will need this passphrase in order to restore a backup. - the message are synchronize but only text. - 16 nov : the deskstop app stop synchronization in the middle of an @scottnonnenberg Scott, thanks much for your prompt reply. The text was updated successfully, but these errors were encountered: I'm curious, where did you download the executable for the beta? Messages sent from my phone do appear on the desktop. Hold the camera very close to the QR code and hold it steady. If you encounter some errors in using a new Signal app on your desktop, you might want to unlink your old device and delete all its data before linking your account to the new device. I have no syncing beetwen mobile and desktop version +1 here. still looking for a way to import my old conversation though. Choose a name for your Linked Device and select Finish. View -> Debug Log. Linked devices do not have the same account information as your phone. Not have all messages synced, https://gist.github.com/bf708ff9a94f3c77826d1ef6ba69fba6, https://gist.github.com/3e73b64d69e46c92a57b69e171ea4d2f. Do not move the phones while the transfer is in progress. So sometimes I use SMS to get notifications right but since her signal app is not the standard app also for sms it may have something to do with this. All Signal-to-Signal communication is private and end-to-end encrypted. Please file a new issue and follow the full template. @simopaasisalo That is definitely some weird behavior, and it's also definitely not the same bug tracked in this issue. Just follow these steps: 1. into Verizon and keep a tab open in my browser and send and receive my SMS Manually move the backup to a computer before you reset this phone. An Insurance Industry Marketing and Automation Solution. Does it happen for incoming messages in that same conversation? Could this be the issue? - lot of message (text / pictures /video) Quit Signal Desktop. In my case, not only are messages not sync'ing, but neither are contacts. An iTunes or iCloud backup does not contain any of your Signal message history. Not syncing with desktop app. I am having this same problem. desktop signal version : 1.18.1 (windows 10 x64), The mobile version have the lastest messages (i use it to write), but last message of desktop version is very old (more than 20 days), log from mobile version : https://debuglogs.org/4a87860623702bd8bd201d65cee13524da1cab2150f65bc9c73bd1a68ceec1ef, log from desktop version : https://debuglogs.org/ca771f25caf35bc42aeee257d38be52b21b0a89332769de322c9ebd2a84900b1. Carefully find your old backup. I restarted Signal Desktop and also delinked and relinked the phone. The update I agree it looks a lot like that behaviour, except that for the particular conversation the expiration time is set to one day, not one second (which is not even possible, I think?) I started the desktop app and saw the newest messages briefly in the conversations panel, but they disappeared in about a second, and there's no trace of them any more. Signal Desktop does not send or receive insecure SMS/MMS messages. All content including text messages, images, calls, voice and video messages and media messages is transferred over when you sync your history. The desktop app is an independent client that works whether or not your mobile device is present or online. @jovial2121 If you're getting that error, then you won't be able to send that that user from Desktop. I'm used to Signal not importing existing messages from the phone — nice to have but I can live with it. Steps for linking Signal Desktop with your phone: Install and open Signal Desktop. Android devices only, for now You signed in with another tab or window. - 17 mai : start of discussion only on mobile app. What about the other direction? — Sent additional message using Signal iOS to same contact. I hope this information helps solve this annoying issue :). There's no activity in the debug log for any recent events. Olivier Mobile phones are online a lot more often, so this 1000 message queue is a reasonable amount. From now, this conversation have a good synchronization. Manually transferring folders is not supported and may result in errors. What information can I provide to fix this problem? - 8 sept : installation of desktop app Signal for PC can privately message, voice, and video call other Signal users anywhere in the world for free over the internet. A "No Signal" message indicates that your monitor is not receiving a valid video signal. What happens if you send a message to a group or to a single contact from your phone, does it never appear on your desktop? If you open the dev tools (View -> Toggle Developer Tools) do you see any errors which don't show up in the log when this happens? The 32bit/64bit signal can also serve as your unified messenger for unsecured SMS/MMS messages in addition to signal messages. That's why I'm moaning. The latest Signal release for iPhone, Android, and Desktop now includes support for disappearing messages.The timer has comeWith this update, any conversation can be configured to delete sent and received messages after a specified interval.The configuration applies to all parties of a … Finally, a reminder: if you use Signal Android and use it to send exclusively SMS messages (not full Signal Messages), Desktop will not be useful at all. Signal uses your phone's data connection so you can avoid SMS and MMS fees. That could very easily explain a big chunk of missing messages. The problem is Signal on my phone is having difficulty catching up and I receive notifications for messages that were received previous days, yet Signal treats them as completely new messages on my phone. @Karissa View -> Debug Logs and whatever information you can provide about the missing messages would be useful - the last three digits of who sent them, and the full timestamp of when they were sent. Desktop, however, can have much larger periods of being offline. Signal on desktop. Messages appended to the middle of the conversation, https://debuglogs.org/574d44aebd9cc984629dcc1507adb4c89b44c0c47fc002c9c6fe4b2c191ef452, https://github.com/notifications/unsubscribe-auth/AZgbep_OMh4-K8_Uqv3tEVVd6_Aov_qyks5uqK8KgaJpZM4SRroK, https://debuglogs.org/4a87860623702bd8bd201d65cee13524da1cab2150f65bc9c73bd1a68ceec1ef, https://debuglogs.org/ca771f25caf35bc42aeee257d38be52b21b0a89332769de322c9ebd2a84900b1, https://github.com/notifications/unsubscribe-auth/ArTOB6JVpg00GbAQvyaWr-LnIjMOp_aRks5uzZ87gaJpZM4SRroK, https://github.com/notifications/unsubscribe-auth/AZgbemI1i7K0WYCBQne5dZ1K6Q2GtaCQks5vXhX-gaJpZM4SRroK. That would give us an idea of what to look for in your very long logs. No. But yes, we are guaranteed to make progress on what you call 'cosmetics.'. It's a serious platform, but not too serious, as this addition to Signal proves. And we really, really need logs to track it down. On Tue, Oct 30, 2018 at 3:56 PM Ricardo Amaral ***@***. Or did you build it yourself? Yep...having the same issue. You will need this passphrase in order to restore a backup.
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